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Policies

Shipping policy

How your order gets from our Vancouver team to your lab, and what to expect at each step.

Last updated: October 29, 2026

Where we ship

We currently ship to addresses within Canada only.

How ordering works

  1. You add products to your cart and submit your order with your name, email and shipping address.
  2. We review your order and email you a secure payment link.
  3. Once your payment is received, we pack and ship your order.

Payment links and processing

We email your payment link shortly after you submit your order. Payment links can sometimes take 20–30 minutes to arrive, so thanks for your patience! If you don't see it, check your spam folder or email monarkpeptides@gmail.com. Once your payment is received, we pack and ship your order as quickly as we can.

Shipping costs

Shipping is free on every order, anywhere in Canada.

Delivery times and tracking

We'll email you a tracking number as soon as your order ships. Delivery times depend on your province and can be affected by carrier delays, weather or other events outside our control.

Subscriptions

For Subscribe & save orders, we email a new payment link before each delivery. Each delivery ships once its payment is received, on the schedule you chose (every 1, 2, 3, 4, 6 or 8 weeks).

Check your address

Please double-check your shipping address before submitting your order. If you spot a mistake, email monarkpeptides@gmail.com as soon as possible. We can update it any time before your order ships.

Lost, damaged or delayed packages

If your tracking hasn't updated in several days, your package arrives damaged, or something is missing, open a case through our contact page or email monarkpeptides@gmail.com with your order reference and photos. We'll work with the carrier and make it right. See our refund policy for details.

Changes and cancellations

Need to change or cancel an order? Email us before it ships. If you haven't paid yet, there's nothing more to do. If you've already paid, we'll refund you in full. Once an order is in transit, we can't change it.

Still have a question?

A real person on our team will get back to you.